Frequently Asked
Questions at vilobet

The minimum deposit at vilobet is ₱100 for GCash and PayMaya transactions. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit set by vilobet, though your bank or e-wallet provider may impose their own transaction limits.

GCash and PayMaya deposits are credited to your vilobet account almost instantly — usually within a few seconds to a couple of minutes. Bank transfers may take up to 30 minutes during business hours. If your deposit has not reflected after 1 hour, please contact our support team with your transaction reference number.

To withdraw, log in to your vilobet account, go to the Cashier section, and select Withdrawal. Choose your preferred method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Withdrawals to GCash and PayMaya are typically processed within 1–3 business hours. Bank transfers to BPI, BDO, and Metrobank usually take 1–3 business days. Your account must be fully KYC-verified before any withdrawal can be processed.

vilobet does not charge any fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees or charges. We recommend checking with GCash, PayMaya, BPI, BDO, or Metrobank directly for their current fee schedules.

Yes. vilobet is fully optimised for mobile play. You can access all games directly through your smartphone's browser — no app download required. The site works smoothly on Android and iOS devices. Whether you're in Makati, Quezon City, or anywhere in the Philippines with a data connection, you can play vilobet on the go.

Yes. All games at vilobet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing laboratories. Live casino games are streamed in real time with professional dealers, providing full transparency. vilobet is committed to offering a fair gaming environment for every Filipino player.

Minimum bets vary by game. Most slot games at vilobet start from as low as ₱1 per spin, making them accessible for casual players. Bingo tickets typically start from ₱5. Live casino table games have varying minimums depending on the table and game type. Check the individual game lobby for specific bet limits before you start playing.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw any winnings derived from that bonus. For example, a 20x wagering requirement on a ₱500 bonus means you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Always read the specific terms attached to each vilobet promotion.

Most vilobet bonuses are credited automatically when you meet the qualifying conditions — such as making a minimum deposit of a specified amount. Some promotions may require you to enter a bonus code during the deposit process. Log in to your vilobet account and visit the Promotions page to see all currently available offers and their specific claim instructions.

No. Bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirements specified in the promotion's terms. Once the wagering requirement is fulfilled, the resulting real-money balance can be withdrawn to your GCash, PayMaya, or bank account as normal.

If you suspect someone has accessed your vilobet account without your permission, take these steps immediately:

• Change your password right away from the Account Settings page.
• Contact vilobet support at [email protected] to report the incident.
• Request a temporary account freeze while the issue is investigated.

We recommend using a strong, unique password for your vilobet account and enabling two-factor authentication (2FA) if available.

vilobet does not sell your personal data to third parties. We may share limited data with trusted service providers (such as payment processors and KYC verification partners) strictly for the purpose of operating our platform and complying with legal obligations. All third-party partners are bound by strict data protection agreements. See our Privacy Policy for full details.

If you wish to permanently close your vilobet account, contact our support team at [email protected] with your request. Before closing, ensure you have withdrawn any remaining balance. Note that if you are closing your account due to gambling concerns, we strongly recommend using our self-exclusion tool instead — it provides stronger protections and prevents re-registration during the exclusion period.

Self-exclusion is a tool that temporarily or permanently blocks you from accessing your vilobet account. It is designed for players who feel their gambling is becoming a problem. You can activate self-exclusion from the Responsible Gaming section of your account settings. Exclusion periods start at a minimum of 6 months and can be set to permanent. Once activated, self-exclusion cannot be reversed during the exclusion period. For more details, visit our Responsible Gaming page.

A cooling-off period is a short-term break from gaming. You can set a cooling-off period of 24 hours, 48 hours, 1 week, or up to 6 weeks. During this time, your vilobet account is suspended and you cannot log in, deposit, or place bets. Unlike self-exclusion, a cooling-off period is temporary and your account automatically reactivates when the period ends. It cannot be shortened once activated.

If you or someone you know is struggling with gambling, help is available. vilobet supports the responsible gaming initiatives of the Philippine Amusement and Gaming Corporation (PAGCOR). You can also reach out to mental health and addiction support services in the Philippines. Remember — seeking help is a sign of strength. vilobet's self-exclusion tool is always available at no cost from your account settings. For more information, visit our Responsible Gaming page.

Yes. vilobet offers session time limits that automatically log you out after a set duration. You can configure this from the Responsible Gaming section of your account settings. When your session time is up, you will see a summary of your activity before being logged out. This tool is especially helpful for players who lose track of time during extended gaming sessions.