vilobet Privacy
Policy

vilobet ("we," "us," "our," or "the Platform") operates the online gaming platform accessible at vilobet.app. For the purposes of applicable Philippine data protection law, vilobet acts as the Personal Information Controller in respect of the personal data of its registered players and website visitors.

vilobet is committed to handling your personal data responsibly, transparently, and in full compliance with the Republic Act No. 10173 (Data Privacy Act of 2012) and the implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines.

If you have any questions about how vilobet handles your personal data, or if you wish to exercise any of your data subject rights, please refer to Section 13 of this policy for contact details.

vilobet collects personal data through several channels: directly from you when you register or use the platform, automatically through your use of the website, and from third-party service providers where necessary. The categories of data we collect are set out below.

2.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Residential address (including city – e.g., Manila, Cebu, Davao, Quezon City, Makati)
• Email address and mobile number
• Username and encrypted password
• Government-issued ID details (for KYC verification)

2.2 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (e.g., GCash mobile number, PayMaya account reference, BPI/BDO/Metrobank account name – we do not store full bank account numbers)
• Transaction amounts in Philippine Peso (₱) and timestamps
• Bonus and promotional activity records

2.3 Gaming Activity Data

• Game session logs, bet history, and win/loss records
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)
• Customer support interaction records

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited, time spent on pages, and navigation paths
• Cookie identifiers and session tokens (see Section 6)

vilobet uses the personal data we collect for the following purposes:

Under the Data Privacy Act of 2012, vilobet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the vilobet Terms & Conditions – including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations, and tax reporting obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics – where these interests are not overridden by your data protection rights.
• Consent: Processing for optional marketing communications, where you have given explicit consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

vilobet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other certified payment service providers, solely to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party services used to verify your identity and age in compliance with Philippine gaming regulations.
• Game software providers: Licensed game studios whose games are available on the vilobet platform. These providers may receive anonymised session data for game performance purposes.
• IT and hosting providers: Cloud infrastructure and security service providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Philippine gaming regulators, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and law enforcement agencies, where required by law or court order.
• Professional advisers: Legal, accounting, and auditing firms, subject to professional confidentiality obligations.

All third-party service providers who process personal data on behalf of vilobet are required to implement appropriate technical and organisational security measures and to process data only in accordance with vilobet's instructions.

vilobet uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how the platform is used. The types of cookies we use are:

• Strictly necessary cookies: Essential for the platform to function. These cannot be disabled. They include session authentication tokens and security cookies.
• Functional cookies: Remember your preferences such as language settings and responsible gaming tool configurations.
• Analytics cookies: Collect anonymised data about how players navigate the platform, which pages are most visited, and where errors occur. This helps us improve the vilobet experience.
• Marketing cookies: Used only with your consent to deliver relevant promotional content. You can opt out at any time via your account settings.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your vilobet account.

vilobet retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in compliance with Philippine anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Gaming activity logs: Retained for a minimum of 3 years from the date of each session.
• Customer support records: Retained for 3 years from the date of the last interaction.
• Marketing consent records: Retained until consent is withdrawn, plus 1 year thereafter as evidence of consent.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

vilobet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the vilobet platform.
• Encryption of sensitive data fields (including passwords, which are stored as salted cryptographic hashes and are never stored in plain text).
• Role-based access controls ensuring that vilobet staff can only access personal data necessary for their specific job function.
• Regular security audits, vulnerability assessments, and penetration testing by independent security professionals.
• Intrusion detection systems and 24/7 security monitoring of platform infrastructure.
• Secure data centres with physical access controls.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by vilobet:

• Right to be informed: The right to know what personal data vilobet collects about you and how it is used – which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data vilobet holds about you.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to vilobet's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe vilobet has not handled your personal data in accordance with applicable law.

To exercise any of these rights, please contact vilobet's Data Protection Officer using the details in Section 13. vilobet will respond to all data subject requests within 30 calendar days of receipt, or within such other period as required by applicable law.

vilobet is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21 years. The minimum age to register and use vilobet is 21, in accordance with Philippine gaming regulations.

If vilobet discovers that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data, and return any funds to the payment method used for deposit. If you believe that a minor has registered on vilobet, please contact us immediately via the details in Section 13.

The vilobet platform may contain links to third-party websites or services, such as payment provider portals. vilobet is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to data collected by vilobet through the vilobet.app platform and its associated services.

vilobet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will notify registered players via the email address on file or through a prominent notice on the vilobet platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the vilobet platform after the effective date of any amendment constitutes your acknowledgement of the updated Privacy Policy. We recommend reviewing this page periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by vilobet, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the chat widget on the vilobet platform after login.

vilobet aims to acknowledge all privacy-related enquiries within 5 business days and to resolve them within 30 calendar days. For complex requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

If you are not satisfied with vilobet's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.